Return Policy

Cloud City Vapes Refund Policy

We do not typically accept refunds and exchanges. You must email us seeking refund or exchange approval at: CloudCityVapesNc@Gmail.com

Returns

All sales are final, due to the nature of products and to eliminate our risk of selling tampered products, we are unable to accept returns. 

Refunds

If we are out of stock of an item that you ordered or if your order is cancelled before it is shipped then a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

ORDERING AND SHIPPING
All orders received no later than 5:00 PM EST will require one full business day for processing and packing before being shipped. Standard
delivery time is 3 to 10 business days, depending on weather and other conditions. We ship via USPS. Please note that orders are shipped and delivered on business days only (This excludes weekends and holidays)
We cannot ship to PO, FPO, APO or IPO boxes. 
 

*Please note: USPS Shipping timelines are not guaranteed.

Once an order has shipped we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. We will also be more than happy to open an investigation for you, but we cannot reship or refund an order that has been shipped. 

International Orders

We do everything we can to assist your shipment through your country's customs.  However, if seizure of your shipment does occur, we will NOT be held liable for any shipments held at customs. Customers located outside the U.S.A., please order at your own risk. We will not provide SDS or MSDS forms on any packages that are shipping domestically to a forwarder.